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Communication Skills—Communication Strategies, STAR Speaker, & How to Present a Project/Goal
Words are powerful tools of communication. Indeed, word choice can easily influence the thoughts, attitudes, and behavior of the people listening to us. Communication is not just about what comes out of our mouths. In fact, what we don’t say—our body language, voice intonation, and use of silence—often sends a louder message to other people than the words we say. Unless we actively practice non-verbal communication skills, we can’t really be sure if we’re actually sending the message that we want to send. This presentation helps you develop a good foundation for communication essentials in a corporate environment. After this presentation, you will understand what effective communication is and be able to apply it in current work situations to bring relevant results.
Communicate to Motivate
Motivation isn’t just an intrinsic drive, nor is it the application of an external force at specific times. Motivation is something that exists in our environments. An environment that is not motivational promotes stagnation, procrastination, and poor morale. On the other hand, creating a motivational environment leads to team members who are excited about what they do, are fired up to work towards shared and individual goals, and are eager to do their best for their own personal success and the organization’s overall success. No matter how well your team performs, there is always room for improvement. Leaders need to understand when and how to augment team performance. The key to boosting team performance is offering authority, encouraging questions, resolving differences, and practicing unanimity.
Personal Production/Time Management—Power of Routines, Goal Setting Most people find that they wish they had more time in a day. This presentation will show participants how to organize their lives and find those hidden moments. Attendees will learn how to establish routines, set goals, create an efficient environment, and use time-honored planning and organizational tools to maximize their personal productivity. After this presentation attendees will be able to use their routines to maximize their productivity and stay on top of the main things.
Problem Solving—Gather the Right Information, Generating Solutions, Analyzing and Choosing the Best Solution
In the past few decades, psychologists and business people alike have discovered that successful problem-solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This presentation will give attendees an overview of the entire creative problem-solving process, and key problem-solving tools that they can use every day. The more equipped your team is with problem-solving, the better they will serve your clients, and production will increase.
Take Control of Your Career Happiness
It sounds simple, but one of the best ways to take control of your happiness at work is to take control of your career happiness. Seek out opportunities to improve your performance, take on new responsibilities, or otherwise engage in rewarding and fulfilling work. Investing time and energy into your career growth and development can result in greater workplace happiness because you feel like you are growing or working towards goals and aspirations.
Establish Your Winning Attitude
Customer service means different things to different people. To some, it means going beyond what’s expected of you. To others, it means adding value and integrity to every interaction. And, to some, it means taking care of customers the way you would take care of your grandmother. We might all define customer service a little differently, but we can all agree on one thing: to provide excellent customer service, you need to put energy and enthusiasm into your interactions with customers. Excellent customer service begins with a great attitude. It doesn’t matter what your business is about; a good attitude will always help you win.
Create a Motivational Environment
Several traits benefit the leaders of high-performing teams. By learning to take on these characteristics, you have the opportunity to improve your team along with your own leadership style. These traits include vision, patience, humility, and humor. High-performance teams require effective team leaders. A title is not enough to develop leadership. A leader must execute specific tasks well to inspire high performance. An effective leader will provide adequate training and constructive feedback. They will also create an environment of problem-solving and see mistakes as opportunities.
Maintain a High Level Energy
Energy! If there is one thing everyone would like more of, it’s energy. Low energy levels make it challenging to be productive and engaged in everyday activities. Energy is key for success and its quality, but I’m talking about high-quality energy and not the edgy stimulated kind that comes from energy drinks or chocolate. We have found that fatigue and low energy levels are two of the most common problems that hinder a businesses’ efficiency, production, and competitiveness. The good news is there are many practical things you can take to increase your energy levels. This is why we believe it’s essential to the staff to create natural, free-flowing, high-quality energy that is there consistently all-day long. This presentation covers principles and techniques to generate energy immediately and maintain high-quality energy that generates efficiency and production.
High-Performance Teams—The Roles of an Effective Team Leader, How to Build a High-Performance Team, The Characteristics of a High-Performance Team
There are many benefits of high-performing teams. In creating high-performance teams, employees become more satisfied, and their quality of work improves. Taking the time to build high-performance teams in an organization creates loyalty, creates visibility, enhances collaboration, and provides optimum productivity. Anyone seeking to develop a high-performance team will face the same challenges as any other team. When creating high-performance teams, however, you will have the skills to address these challenges and move your group forward through competition, turnover, productivity, and fear.
Feeling and looking confident would not be complete without a voice. Given that we know 38% of communication effectiveness is governed by voice quality improving your overall voice message delivery is worthwhile. Since 38% of the messages received by a listener are governed by your voice’s tone and quality, its pitch, volume, and control all make a difference in how confident you sound when you communicate. Sounding confident makes others feel safe and secure and can quickly turn into trust—which comes with influence.
Self-Confidence in Communication
Strong communication skills are essential for assertive interaction with others. Humans are social animals, and communication is a vital part of our daily lives. Every interaction we have with another person including face to face, over the phone, chatting online, or even texting, is communication happening, and having strong communication skills will benefit every interaction we encounter. Communication is key to efficiency, productivity, and profitability.
Developing Verbal Skills
Words are powerful tools of communication. Indeed, word choice can easily influence the thoughts, attitudes, and behaviors of the people listening to us. Similarly, proper attention to the language of others can give us insight into what it is that they are really saying, helping us respond appropriately and effectively. Power in communication refers to the ability to influence, persuade, or make an impact. Powerful communication is associated with self-confidence, credibility, and effectiveness. This creates a better leader, salesperson, or administrative team. Verbal skills are essential to success in every industry, business, and department.
Developing Verbal Skills, Small Talk and Moving Beyond, Creating a Stronger Connection and Rapport
This presentation covers important verbal communication skills like the art of listening, asking questions, and communicating with power. Small talk is the “ice-breaking” part of a conversation; it is how strangers can ease into comfortable rapport with one another. Mastering the art of small talk—and how to build from this stage—can open many personal and professional doors. I will cover how to start a conversation, and how to skillfully ease conversation starters into deeper levels of talk.
Phone Etiquette 101
Practicing proper telephone etiquette is the key to improving and maintaining a high level of sales and customer service. Knowing how to effectively and courteously answer the phone, initiate a controlled conversation, and resolve the issue with the customer on the other end of the line saves time and increases the level of customer satisfaction. Every business receives customer complaints over the telephone. Those that handle the complaints in a courteous and empathetic manner retain their customer base and gain new business by word-of-mouth referrals.
Every telephone sales associate wants to increase productivity. With constant changes and innovations in the marketplace it can sometimes be hard to keep up. The reason people elect to buy is often not a result of logic and planning but rather an emotion or the need. Effective sales associates try to identify the buyer’s emotional needs on the other end of the phone. Discovering this takes careful listening skills and the suspension of the idea that people always do things for logical reasons. The different types of conversation are required in different situations. When attempting to converse, whether person-to-person or in a group or organization, it is essential to understand the different types of conversations and how they function.
Customer Service Over the Phone
When you are talking to someone in person, body language makes up a large part (some would say more than half) of your message. But as soon as you pick up the phone, body language becomes irrelevant. The success of your interactions depends almost entirely on your tone of voice and your choice of words. Getting these things right isn’t easy, but with a bit of practice, anyone can learn how to provide excellent customer service over the phone.
Tools and STAR Speaking
Speaking on the phone is public speaking to an audience of usually one. To make your words memorable and effective, you must decide to give a speech, “your personalized script,” worth a listen. You do not have long to convince the person on the other end of the phone that you are indeed a STAR and not a bore. Speaking like a STAR involves capturing the listener’s attention at the beginning of the conversation and winning their confidence in following you to the end of the conversation where you close the sale or finalize the call.
The final phase of a negotiation or sales appointment is a time for reaching a consensus and building an agreement. A little hard work in this phase can ensure that we achieve the desired results. Closing can mean two different things: First, it may be a question of how to bring different ideas to a mutually agreed conclusion. A second possible view of ‘closing’ is what means negotiating parties can use to acknowledge or formalize the idea that agreement has been reached. It’s closed when the CC goes through, and the company is paid.
Generating Return Business
People who have been in business for a while know the value of return business. Experts believe that it costs at least five times more to attract new customers than to keep existing ones. If you think about the cost of advertising and salespeople, you can see why winning a new customer is so much more expensive. Your customers are like everyone else. They want to feel appreciated. If they feel that you have forgotten about them as soon as a transaction is complete, they may take their business elsewhere. On the other hand, if you show a genuine interest in keeping in touch with them and meeting their needs, they will keep coming back. We all like to do business with companies we know and trust. You should strive to be that kind of company.
Stress Management (Internal Stressors)
Life is dynamic and constantly changing. This simple fact creates emotional, mental, and physical stress. It’s not possible to avoid stress entirely. Instead, you have to learn how to manage stress and navigate through the situations that trigger stress. Often it is the stressful situations in life that bring out our best. Internal stressors are those stress triggers that are internal to each person. These can range from feeling irritable to feeling tired or unappreciated. Negative thoughts and automatic thinking are forms of internal stressors.
Stress Management (External Stressors)
External stressors can often be a source of frustration. You have limited control over the things that come at you in life, when managing stress resulting from external stressors, adaptability, and understanding what you can control are both vital.
Everyone experiences the same six human needs. Everyone finds different ways of satisfying these needs. Each of these needs can be met in ways that are positive or negative, constructive or destructive. Some methods of satisfying these needs are good for a person, good for others, and good for society as a whole, while others are bad for a person, bad for others, and bad for the whole of society. We think, feel and act from these needs being met or not. People base their decisions on these needs being met. People will buy according to which needs are most important to them; therefore knowing the needs gives you a significant advantage for persuasion and leadership.
Believing Your Worth = Self-Confidence
Self-confidence plays a vital role in our everyday lives. Being confident allows us to set and reach our goals. It provides stability when faced with a challenge; it gives us that push that helps us overcome difficulties. Self-confidence is necessary for our personal and professional lives, as without it, one would not be successful in either. It gives us the ability to stand up to face our challenges and to pick ourselves up when we fall.
Coach vs. Manager
Coaching is not just for athletes. Coaching salespeople, key people, or employees, when done correctly, will not only increase sales, productivity and profits but will also have a positive impact on the community and culture of a company. Being a good coach demands a clear understanding of the roles and responsibilities that a coach must provide. They will get employees to meet their own goals and solve their own problems. This is a big plus for a corporation and its growth.
Mindset Shift—Break Through Obstacles
This presentation is designed to help boost your career and life in today’s fast-paced environment. It’s designed to show you how to look at what you’re learning and your place in what’s unfolding in the society around you so you can be what you want to be, given the real-world constraints that life puts on us. You’ll see that by using certain mental tools and insights, you can learn and do more—far more—than you might have ever dreamed! The way you prepare your mindset will determine the level of courage, capability, and confidence you will have in life. This presentation covers how to use powerful mindset tools essential to achieving goals, overcoming bad habits and behaviors, and developing new skills that will set you up to succeed. This presentation will provide the means to RISE even amid crisis! Are you ready?
Happiness, Time Management, and Assertiveness
Do you love your life? Life Mastery is a practical program designed to accelerate your personal and career goals to achieve total happiness. If you feel like things aren't turning out as you'd dreamed, you want to progress faster, or you're overwhelmed with stress and worry, then this presentation will CHANGE YOUR LIFE. Happiness and Success are often seen as elusive or complex, but with this presentation, you'll soon master a step-by-step formula for creating a life you love. Whether you're at the start of your career, wanting a change, feeling frazzled, or just not getting to your goals quickly enough, this course will build essential skills for your career and personal goals.
Performance Under Pressure—Right Attitude
The Right Attitude helps you recognize the events and situations that cause you to feel pressure. It explains how you can understand your reaction to pressure and how excessive stress can impair your performance. You will learn the principles for managing your attitude to stay in control and maintain a success-oriented mentality. Because meeting high-pressure challenges is an opportunity for you to excel and build your reputation as someone reliable.
Performance Under Pressure—Right Action
Learn how to take action under pressure, avoid over-thinking and over-confidence, and understand what exactly the challenge is. Acting effectively in high-pressure situations is not easy. Over-confidence can lead to poor judgment, and over-thinking the situation can lead to paralysis. Also, your perception may become clouded by negative thoughts and emotions in times of pressure. But it's precisely these times that you need to perceive the challenges most clearly to set appropriate goals and take effective action to achieve them.
Performance Under Pressure—Right Interactions
This presentation covers preventing and dealing with negative pressure, managing your reactions, dealing with colleagues and stressful situations. High-pressure environments can be demanding on professional relationships. You can so easily get caught up with a major project or looming deadline that your interpersonal skills slip. Under pressure, you may start to make instinctive emotional reactions as your awareness of others' feelings fades.
Double Your Confidence & Self Esteem
Confidence is one of the core principles of happiness. And fear is one of the primary obstacles to confidence. Confidence is proven to reduce stress and anxiety and improve one's ability to think clearly and make everyday decisions. This presentation covers the principles which make up self-esteem and confidence so you can begin improving your outlook on life while reaching a higher level of self-satisfaction. This presentation is designed for anyone that wishes to improve their levels of confidence and self-esteem. The only requirements are a flexible mindset and a commitment to changing yourself.
Becoming More Confident and Influential
This presentation teaches the secrets of the most charismatic people; the people who light up a room when they walk into it—the people everyone likes and wants to be around. You'll learn how to develop strong relationships with others, connect with anyone, and have the attitude of a likable person! If you get nervous in social settings, if you're unsure of what to talk about when you meet someone, or how to maintain a relationship with someone, or how to be someone everyone wants to know, then this presentation is for you! This Presentation is for: People who want to be the best version of themselves, who want to be charismatic & likable, people who are shy, people who want to improve their social skills, be natural and create instant rapport around others.
Emotional Intelligence: Master Anxiety, Fear, & Emotions
Developing Emotional Intelligence is the biggest key to overcoming negative emotions, such as anxiety and fear. This presentation will teach you the tools to develop emotional intelligence so you can recognize negative emotions (such as anxiety) while they’re happening, identify the triggers that cause that emotion, and overcome it. The truth is you CAN control your emotional state, including fear and anxiety. You can learn how to avoid unwanted emotions and purposefully create the ones you want.
Motivation! How to End Procrastination Once and For All
Learn to motivate yourself to do anything you want and overcome procrastination once and for all! If you have been held back in your success because you tend to put things off, then it is time to get over it and achieve the success you deserve. Let's face it. Even the most successful people in the world procrastinate. The only difference between successful people and others is that successful people procrastinate about the right things. Unsuccessful people procrastinate about the wrong things—and they stay… unsuccessful. Whether it’s things at work or things at home, whether it’s finances, taxes, cold calling, etc.—we all need the motivation to do things we don't want to do. How would you like to have the power to motivate yourself to do anything you want? And do it anytime you want?